Refund & Warranty Policy

Last updated: September 2026

1. Digital Nature of Products

Due to the intangible nature of digital keys, game codes, and accounts, orders once delivered and revealed in the Digital Vault are generally non-refundable unless verified defective by our support staff.

2. Replacement Guarantee

If an activation key is defective, already redeemed, or region-mismatched upon arrival, we provide an immediate replacement or full wallet credit within 24 hours of ticket submission.

3. Unfulfilled Orders

If an order cannot be completed due to out-of-stock keys, the customer is entitled to an immediate 100% refund to their original payment channel.